Philosophy Inspired by Mahatma
|Company Founded on Birthday of Mahatma shares his thoughts about customers.
||” A Customer is the most important visitor on our premises.He is not dependent on us.We are dependent on him.He is not an interruption in our work.He is the purpose of it.He is not an outsider in our business. He is part of it.We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.”
Founder has been reading this statement (presumed to be told by Mahatma) since his childhood on a board in his father’s office. This statement has guided him throughout his corporate career and the thought remains a critical success factor for any enterprise.